Refund policy

Effective Date: 7 October 2024

At Duja, our mission is to deliver unique, sustainable, and high-quality products made from repurposed materials. Due to the nature of our production process and the exclusivity of our items, all sales are final, and we do not offer refunds.

Please read the following terms carefully before making a purchase:

1. No Refunds

We operate a strict no-refund policy. Once an item has been purchased and payment has been processed, we are unable to offer a refund for any reason.

2. Exchanges

While we do not offer refunds, we do provide an option for exchanges in specific cases such as:

  • If the product you received is defective or damaged.

  • If you received the wrong item.

To qualify for an exchange, please follow the steps below:

  • Timeframe: You must request an exchange within 4 days of receiving your order.

  • Condition: The item must be unworn, unused, and in its original packaging with all tags attached.

3. How to Request an Exchange

To initiate an exchange, please contact our customer service team with the following information:

  • Order Number

  • Description of the issue (including photos of damaged or incorrect items, if applicable)

Contact Us:

  • Email: contact.dujaindia@gmail.com

  • Phone: +919779742233

Once your exchange request is approved, we will provide instructions for returning the item. Customers are responsible for the cost of return shipping.

4. Shipping Costs

Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be deducted from your exchange credit unless otherwise agreed.

5. Exceptions

We do not accept exchanges for:

  • Items marked as "Final Sale"

  • Custom or personalized items

  • Items showing signs of wear or damage not caused by Duja

6. Custom Duties and Taxes

If any import duties or taxes were applicable to your purchase, these are non-refundable.

 

 

FAQs:

1. Can I return a sale item?
No, sale items and items marked as "Final Sale" are not eligible for exchanges or refunds.

2. What if my order arrives damaged?
If your order arrives damaged, please contact us immediately within 7 days of receiving the item, and we will assist with an exchange.