Shipping policy

Last Updated: 7 October 2024

At Duja, we strive to deliver your orders promptly and with the utmost care. Our shipping policy outlines the terms and conditions for shipping, including processing times, delivery timelines, and charges.

1. Processing Time

• All orders are processed within 3-7 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive a notification once your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Please note that delivery times are estimates and may vary due to external factors beyond our control.

3. Shipping Destinations

• We currently ship within India.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track the progress of your shipment on our website or through the shipping provider’s website.

5. Delayed or Lost Shipments

If your order hasn’t arrived within the expected delivery time, please reach out to us at contact.dujaindia@gmail.com with your order number, and we will assist you in locating your package. Duja is not responsible for delays caused by shipping carriers or customs clearance.

6. Customs, Duties & Taxes

For international orders, Duja is not responsible for any customs and taxes applied to your shipment. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Incorrect Shipping Information

If an incorrect shipping address is provided at checkout, please notify us immediately at contact.dujaindia@gmail.com to correct the information. If the order has already shipped, we cannot guarantee delivery to the corrected address.

8. Damaged Items

If you receive a damaged item, please contact us within 4 days of receiving your order, along with a photo of the damage, and we will work to resolve the issue.

9. Shipping Restrictions

We do not ship to P.O. boxes or APO/FPO addresses. Orders to these locations will be canceled.

10. Contact Us

If you have any questions about your order or our shipping policy, feel free to contact us:

• Email: contact.dujaindia@gmail.com
• Phone: +919779742233
• Address: 125 Shahpurjat, New Delhi, India, 110049

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FAQs:

1. Can I change my shipping address after placing an order?

• Once your order has been processed or shipped, we cannot change the shipping address. Please contact us as soon as possible for any corrections.

2. What do I do if my package is missing?

• If your package is marked as delivered but you haven’t received it, contact us immediately and we will help you resolve the issue.

 

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